Chebeague Transportation Company
1-207-846-3700
Trip Cancellation Policy
Overview
When a ferry trip or bus service must be cancelled due to inclement weather, mechanical or other problems, it is important that communication with customers is clear and timely. This procedure will address inclement weather, but will be modified as appropriate for other cancellation situations.
Cancelling a Ferry Trip or Bus Trip
The Captain is responsible for deciding if a ferry trip must be cancelled. The General Manager is responsible for determining if a bus trip must be cancelled. In some cases, it will be evident far in advance of the scheduled departure time. In others, it may be a more difficult decision. While we want to make the decision as close to departure time as possible, we also must consider the customers who need the information in order to make their travel decisions. In the case of the first boat in the morning, it is the Captain’s responsibility to monitor the weather throughout the night. If the decision can be made with more notice, it should be made as soon as possible but no sooner than 6 hours before departure time, except in exceptional circumstances.
No less than 60 minutes before boat departure time from Chebeague notice of cancellation will be posted on the CTC website and on the message on the information number (207) 846-3700. Office, parking, boat, and bus crews will be notified of the cancellation. If bus service is cancelled, Route One parking customers should park at the Cousins Island (Blanchard) parking lot.
Customers desiring an email or text message with periodic updates on cancellation status should email their addresses to ctc@chebeague.net or sign up for alerts on this webpage.
Throughout the day communication will be updated as needed.
Cancellation Alerts Sign-Up
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